This Privacy Policy explains how PRIMASWISS collects, processes, and protects personal data in compliance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).

What Data We Collect

• We may collect:
• Name, contact details, and identification documents
• Travel and medical information (where required)
• Payment and billing details
• Communication logs and client preferences

Purpose of Data Processing

• Personal data is processed only for:
• Providing concierge services
• Communication and customer service
• Legal and compliance purposes
• Marketing (only with prior consent)

Data Sharing

• Data may be shared with trusted third-party providers strictly to fulfill contractual obligations. All partners follow equivalent data protection standards.

Data Security

• We apply technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Your Rights

• You may request:
• Access to your data
• Correction or deletion of your data
• Withdrawal of consent at any time
• Complaint with the data protection authority

Data Retention

• We keep personal data only as long as necessary to fulfill its purpose or as required by law.

Contact

• For data protection inquiries:
• info@primaswiss.ch